TERMS OF SERVICE
This website is operated by Rust and Range. Throughout the site, the terms “we”, “us” and “our” refer to Rust and Range. Rust and Range offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
SECTION 5 - PRODUCTS OR SERVICES
Certain products, such as our hand-finished hats, may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products; however, we cannot guarantee that your monitor's display will be accurate.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 7 - THIRD-PARTY LINKS
Certain content available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy.
SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send creative ideas, suggestions, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are under no obligation to maintain any comments in confidence or pay compensation for them.
SECTION 9 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 11 - PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (c) to harass, abuse, or discriminate; (d) to upload viruses or malicious code; or (e) to collect or track the personal information of others.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted or error-free. In no case shall Rust and Range, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the Service or any products procured using the Service.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rust and Range and our parent, subsidiaries, affiliates, partners, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.
SECTION 14 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
SECTION 15 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 16 - CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
SECTION 17 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@rustandrange.com
PRIVACY POLICY
Effective Date: 13/04/2026
1. Introduction
Welcome to Rust and Range. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit [www.rustandrange.co.uk]. Our website is built and hosted using the infrastructure provided by IONOS (IONOS Cloud Ltd). While we control your data, IONOS acts as our data processor to provide the technical platform for our services.
2. Information We Collect
2.1 Personal Information (Direct Interactions)
We collect information you provide directly to us, including:
- Identity & Contact Data: Name, email address, phone number, shipping and billing addresses.
- Financial & Transaction Data: Details about payments to and from you and details of products purchased (processed via secure third-party gateways).
- Profile Data: Username, password, and order history.
2.2 Technical Data (Automated Technologies)
Because our site is hosted by IONOS, certain technical data is collected automatically when you visit, including:
- IP address, browser type and version, time zone setting, and location.
- Operating system, platform, and other technology on the devices you use to access this site.
- Usage data regarding how you navigate our website.
3. How We Use Your Information
We and our service provider (IONOS) use your data to:
- Contract Fulfillment: Process and deliver your orders.
- Site Optimization: Ensure the website displays correctly on your device (Technical Data).
- Security: Monitor for fraudulent activity or security threats to the IONOS servers.
- Marketing: Send updates on our latest western wear (only with your explicit consent).
4. Data Storage and Hosting (IONOS)
Your data is stored on secure servers maintained by IONOS in accordance with UK GDPR standards. IONOS provides the physical infrastructure, databases, and security protocols (such as SSL encryption) that keep your information safe.
- For technical reasons, some data processed by IONOS may be transferred to or stored on servers within the UK or the EEA.
- IONOS is contractually bound to process your data only as instructed by Rust and Range and in compliance with data protection laws.
5. Sharing Your Information
We do not sell your personal data. We share information only with:
- IONOS: Our website builder and hosting provider.
- Payment & Delivery Partners: To complete your transaction and ship your gear.
- Legal Authorities: If required by UK law or to protect the rights and safety of Rust and Range.
6. Data Security
In partnership with IONOS, we implement industry-standard security measures:
- Encryption: All data transmitted to and from the site is encrypted via SSL (Secure Socket Layer).
- Firewalls: IONOS utilizes advanced firewalls to protect the server environment from unauthorized access.
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access and Rectify: Request a copy of your data or correct errors.
- Erasure: Request the deletion of your personal information.
- Restriction/Objection: Object to certain types of processing (like direct marketing).
- Data Portability: Request a transfer of your data to another provider.
To exercise these rights, contact us at info@rustandrange.co.uk.
8. Cookies and Analytics
Our IONOS-built site uses cookies to function properly (Essential Cookies) and to help us understand site traffic (Analytical Cookies). You can manage your cookie preferences through your browser settings or our site’s cookie banner.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy policies of these external sites and encourage you to review them independently.
10. Contact Us
For any questions regarding this policy or your data, please contact:
Rust and Range
Email: info@rustandrange.co.uk
Address: Jackanory, St Dennis, Cornwall, PL26 8AR
By using our website, you consent to this Privacy Policy and the processing of your data by Rust and Range and IONOS as described above.
REFUND & RETURNS POLICY
At Rust & Range, we pride ourselves on ensuring your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our returns policy allows you to return items within 14 days of receipt, subject to the conditions outlined below.
1. Eligibility for Returns
To qualify for a refund, items must meet the following criteria:
- Time Frame: You must notify us and initiate your return within 14 days of the delivery date.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags and labels still attached.
- Hygiene & Care: For hygiene reasons, hats must be free of any makeup, sweat marks, or hair products.
- Packaging: Items must be returned in their original packaging to ensure they are protected during transit.
2. The Return Process
1. Request a Return: Contact our customer service team at info@rustandrange.co.uk within 14 days of receiving your order. Please include your Order Number and the reason for the return.
2. Return Authorization: Once your request is reviewed, you will receive specific return instructions and the return shipping address.
3. Shipping the Return: Pack the items securely in their original packaging.
4. Return Costs: Please note that the cost of return shipping will be deducted from your final refund amount unless the return is due to an error on our part.
3. Inspection and Refunds
Once we receive your package, our team will inspect the items to ensure they meet our eligibility criteria.
- Approval: If approved, a refund will be issued to your original method of payment within 5-10 business days.
- Notification: You will receive a confirmation email once your refund has been processed.
4. Exchanges
Currently, we do not offer direct exchanges. To receive a different size or style, please return your original item for a refund and place a new order through our website.
5. Damaged or Defective Items
Every Rust & Range piece undergoes rigorous quality control checks before leaving our hands. We do not ship items that are damaged or defective. However, if you believe there is an issue with your order upon arrival, please contact us immediately at info@rustandrange.co.uk.
6. Discounts & Promotions
Please note that all discounts and promotional codes are only valid during the specified promotional period and cannot be applied retrospectively to previous orders. We are unable to offer price adjustments or partial refunds for orders placed before a promotion begins.
7. Contact Us
For any questions regarding your return, please reach out to our team at info@rustandrange.co.uk. We are here to help and ensure you have the best possible experience.
Thank you for shopping with us and becoming part of the Rust & Range family!
The R&R Team